Application Support

TGGS Tech Application Support Services gives you a competitive advantage by ensuring your applications run smoothly and meet the demands of your business. We are dedicated to providing your organization with the right mix of support to meet your specific needs and to answer your technical queries accurately and reliably, whenever and wherever you need assistance.

The deliverables of our Application Support Services are:

• Level I, II, & III support
• End-user support
• Managed backups
• Bug fixes & Fault Analysis
• Performance testing
• Design updates
• Ongoing enhancements
• Auto-monitoring & notifications
• Maintenance & review of existing code
• Solving day-to-day operational issues
• Version control of the application source code
• Development of add-ins to the application
• Periodic releases
• Documentation maintenance
• Performance enhancements

Our Application Maintenance and Support methodology takes a two-staged approach to application maintenance, based on recognized best practices and supported by a stable, state-of-the-art infrastructure, which are described below:

Stage 1

• Preparation
• Planning
• Designing
• Execution
• Transition

Stage 2

• Ongoing Maintenance / Steady State
• Continues Improvement

TGGS Tech’s offers a cost effective solution to customers through:

• Focus on performance measures and continuous improvement besides Service Level Agreements (SLAs)
• Timely resolution of issues and root cause analysis of each issue
• Established support matrix offering Help Desk services
• Multi-level maintenance process using a Corrective, Preventive, Adaptive & Perfective approach

 

Database Administration (DBA)

TGGS Tech’s Remote DBA Service offers a cost-effective alternative to full-time System Administrators. Using our team of experts and sophisticated monitoring techniques, we offer world-class remote Operating System Support and DBA Service at affordable prices.

Our Remote DBA Service offers various levels of System Monitoring & Administration. TGGS Tech will monitor critical factors within your Operating System, PROGRESS DB and/or QAD Enterprise Applications (MFG/PRO) environment, and provide preventive maintenance for your systems and databases.

Our alerting system will keep you notified of issues as they arise and Monthly Reporting and Trend Analysis keeps you posted on past activity. We are strongly committed to our customers' success and value each opportunity given to us. We strive to deliver the highest quality monitoring and support solutions through the best possible processes.

The Databases currently supported by us are:

• Oracle
• Oracle Apps
• SAP
• Microsoft SQL
• IBM DB2
• Informix
• MySQL
• Sybase

 

ERP Solutions

TGGS Tech provides comprehensive ERP Consulting services that will help you achieve and maximize the ROI from your ERP system.

Our ERP services expertise across various platforms and technologies includes both packaged suite implementation and the integration of diverse and distributed application portfolios - within and across the extended enterprise. We support customers across the entire range of the application life cycle, from package evaluation through implementation, to post-implementation support.

TGGS Tech currently designs, supports, implements the following Enterprise Resource Planning Solutions:

• SAP
• PeopleSoft
• Oracle
• Custom ERP Solutions

To find more about how TGGS Tech can help you with your offshore or onsite Application Support Services, please click here.