Methodology

TGGS Tech Outsourcing Method has integrated expertise and the lessons learned from its competitors to develop a business outsourcing methodology that is solid and clearly defined, yet flexible enough to meet the individual needs of varied custom solutions.  It provides clients with strategic benefits through tactical planning, practical implementation and measurement

The outline of our working methodology phases and sub-processes are as follows:

Phase 1: Envisioning

• Receive the initial inquiry
• Understand the client and the business
• Assess the outsourcing requirements
• Analyze the appropriate solutions
• Developing a common vision
• Evaluation and estimation
• Confirm feasibility
• Client acceptance

 

Outcome: Detailed Proposal and Documentation

Phase 2: Designing

• Define people, process and platform requirements
• Quantify savings
• Identify risks
• Pre-process training
• Client specific process training
• Client acceptance

 

Outcome: Transition Plans and Service Level Agreements

Phase 3: Deployment

• Adapt and implement process plan
• Remove process impediments
• Scale process in line with client feedback
• Regular reporting and discussions
• Conduct parallel quality control process
• Present solutions
• Client acceptance

Outcome: Improved Capability and Reduced Costs

Phase 4: Reviewing

• Evaluate feedback
• Measure against SLAs
• Identify and implement improvements
• Ongoing post-project support services

 

Outcome: Continue or Reverse Responsibilities

The guiding principles of our methodology are:

• Process-centric activity
• Constant, focused and formatted communication
• Strong project management capabilities
• Implementation of measurable metrics for the SDLC
• Established risk management and risk mitigation practices
• Clearly defined Quality Management Systems and Practices
• Security, confidentiality and transparency
• Remotely-based project tracking & management tools