Customer Relation Management

Our Customer Relationship Management (CRM) software development, integration, testing, implementation and consulting services are designed to support your CRM efforts in all CRM segments: operational, collaborative, and analytical. We have the ability to tailor custom CRM solutions to your needs, whether in customer retention, customer self-service, account management, sales force automation, campaign management, human resource development or customer intelligence

TGGS Tech’s on-demand CRM is a multifaceted process, mediated by a set of IT solutions that focuses on creating two-way exchanges with customers so that firms have an intimate knowledge of their needs, wants, and buying patterns.

Our on-demand CRM solutions will help you leverage the following benefits:  
     

• Increased customer satisfaction
• Improved market share & revenues
• Real time access to customer information, account history, order information etc.
• Ability to meet customer requirements is increased
• Reduced costs of using and buying services and products
• Reduced expense of customer handling, e.g., lower call center expense
• Real-time visibility across your entire business operation
• Real-time dashboards for all your key employees
• Deep industry solutions for: software companies, wholesalers / distributors, manufacturers, ecommerce companies, service companies etc

 

The technology solutions that we use for developing our CRM include:

• .Net
• Java
• PHP
• Linux
• Apache
• MS SQL Server
• Sybase
• JSP
• Oracle
• Microsoft Dynamic CRM
• Custom CRM solutions

 

Our CRM software solutions are all about identifying, satisfying, retaining and maximizing the value of a company's best customers. We render our services across a broad range of industry verticals.

To find more about how TGGS Tech can help you with your offshore or onsite CRM Solutions, click here.